Accepted Payment Methods
We accept Visa, Mastercard, American Express, Discover, and Diners Club credit and debit cards, along with Apple Pay, Google Pay, Shop Pay, PayPal, Bancontact, and MB WAY. Available methods are shown automatically at checkout based on your location and device, so you may not see every option listed here, that's normal and depends on what your browser, country, and bank support.
Currency & Pricing
Prices are displayed in the currency shown for your region (USD, CAD, GBP, EUR, AUD, and others) and you are charged in that same currency at checkout. If your card is issued in a different currency than your order, your bank may apply its own exchange rate and may charge a foreign transaction fee, this is outside our control and set by your card issuer, not by Grauv. Prices can change over time as materials, gold rates, and sourcing costs shift, the price shown at the time you complete checkout is the price you're charged.
Order Payment & Authorization
Full payment is required to place an order, we don't offer a deposit-now-pay-later structure outside of Shop Pay Installments (below). For made-to-order and custom pieces, payment is collected upfront and production begins only after your payment is successfully processed, not at the time your order ships. If an order is placed but payment fails to finalize (for example, a bank authorization that doesn't settle), the order will not enter production until payment is confirmed.
Shop Pay Installments
Shop Pay Installments is available at checkout on qualifying orders, letting you split your total into smaller scheduled payments. Eligibility, payment schedule, and any interest or fees are determined by Shop Pay at the time of checkout, not by Grauv, approval is instant in most cases and shown before you confirm your order.
Payment Security
All payments are processed through encrypted, PCI-DSS compliant payment gateways. We never see or store your full card number, and our checkout is protected with SSL encryption end to end. Some orders may be automatically flagged for a routine fraud or security review before confirmation, this can briefly delay order processing and is a standard precaution, not an indication of a problem with your order.
Failed or Declined Payments
If your payment is declined, your order will not be confirmed and will not enter production. Common causes include insufficient funds, your bank flagging an unfamiliar international charge, an incorrect billing address, or an expired card. In most cases, contacting your bank or re-entering your details resolves it, if the issue continues, reach out to us at customerservice@grauv.com with your order details and we'll help you complete your purchase.
Promotional Pricing & Discounts
Discounts, sitewide sales, and promotional codes are valid only for the period stated and may change or end without notice. Only one discount code can be applied per order unless stated otherwise, and promotional pricing cannot be applied retroactively to orders placed before a sale began.
Taxes & Additional Charges
Applicable sales tax is calculated automatically at checkout based on your shipping address. For international orders (UK, Germany, Australia, and other destinations), you may also be responsible for customs duties, import taxes, or VAT/GST charged by your country on arrival, these are separate from the order total and are the customer's responsibility, as outlined in our Shipping & Delivery policy.
Refunded & Cancelled Payments
If an order is cancelled before production begins, or a return is approved under our Returns & Warranty policy, your refund is issued to the original payment method used at checkout. Refunds are processed within 3 business days of approval on our end, your bank may take additional time to show the funds.
Questions About a Payment
If you have a question about a specific charge, a failed transaction, a Shop Pay Installments plan, or anything else related to payment, contact us at customerservice@grauv.com with your order number and we'll look into it.