Refund Policy

At Grauv, we want you to feel confident when you order from us.

Because many of our pieces are carefully made, customized, or prepared specifically for you, our return policy can vary depending on the jewelry you purchase.

1. Return Period

Depending on the jewelry and order type, Grauv generally offers a 7 to 14-day return window.

The exact return period may vary by product and will be communicated on the relevant product page or at the time of purchase.

For eligible items, the return period begins from the date the order is delivered.

Please contact us as soon as possible if you would like to request a return.

2. Made-to-Order Jewelry

Made-to-order jewelry may be eligible for a return within 15 days of delivery, but returns are handled case by case.

Because these pieces may be created specifically after an order is placed, eligibility can depend on the design, materials, customization and production involved.

Please contact us before sending the item back so we can review your request.

3. Custom Jewelry

Completely custom-designed jewelry is generally not eligible for a return or refund.

However, we understand that every situation can be different. If there is a specific concern with your custom piece, please contact us and we will review the situation case by case.

4. Personalized Jewelry

Jewelry that has been personalized or specially modified for you is final sale and non-refundable.

This may include:

• Engraving

• Names or initials

• Special measurements

• Custom sizing

• Personalized designs

• Other modifications made specifically at your request

5. Damaged, Defective or Incorrect Items

We carefully check every piece before it leaves our hands.

If your jewelry arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Depending on the situation, we may offer:

• Repair, where possible

• Replacement, where appropriate

• Refund, where repair or replacement is not suitable

To help us resolve the issue quickly, we may ask you to provide photographs, videos, order information, or other details about the item.

If we determine that the issue was caused by Grauv, we will arrange or cover the reasonable return shipping required to resolve the issue.

6. Ring Resizing

Ring resizing is handled through our two-step resizing process.

If you need to resize your ring because the original size ordered was incorrect, resizing may be available for a fee.

The customer is responsible for:

• The applicable resizing cost

• Arranging and paying for the return shipping of the ring to Grauv

Please contact us before sending your ring back so we can provide the correct instructions for the resizing process.

Because some ring designs cannot be resized or may require special handling, resizing availability will depend on the design.

7. Exchanges

Exchanges may be available case by case.

Whether an exchange is possible will depend on the jewelry design, whether the piece was customized, the condition of the item, availability of the requested replacement, and whether the item is eligible under this policy.

Please contact us before sending your item back.

8. Return Shipping

Return shipping responsibility depends on the reason for the return.

If the return is due to a Grauv error:

If we sent you the wrong item or the item has an issue that we are responsible for, Grauv will cover the reasonable return shipping cost.

If the return is for another reason:

For eligible returns that are not caused by a Grauv error, the customer may be responsible for arranging and paying the return shipping.

9. Condition of Returned Jewelry

To be eligible for a return, the jewelry must be returned:

• Unworn

• Undamaged

• In its original condition

• In the original packaging

• With all applicable certificates and documents

• With any original tags attached, where applicable

Items showing signs of wear, damage, alteration, resizing, engraving or other modification may not qualify for a refund.

Please pack your jewelry carefully when returning it. Grauv is not responsible for damage that occurs because an item was improperly packaged for return.

10. Inspection of Returned Jewelry

Once we receive your returned jewelry, our team will inspect the item to make sure it meets the return requirements.

If the return is approved, we will process your refund within 3 business days after the return has been approved.

11. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your bank, card issuer or payment provider, it may take additional time for the refunded amount to appear in your account.

12. Sale & Discounted Items

Sale, promotional or discounted jewelry may be eligible for a return or may be final sale depending on the specific product or promotion.

Please check the return terms provided on the product page or during your purchase.

If you are unsure, contact us before ordering.

13. Final Sale Items

Certain jewelry may be marked as Final Sale.

Final Sale items are not eligible for return or refund unless the item arrives damaged, defective, or incorrect, or where otherwise required by applicable law.

Any applicable Final Sale condition will be communicated before purchase.

14. Orders Returned Because of Customer Actions

If an order is returned to Grauv because of circumstances caused by the customer, such as:

• Refusing delivery

• Providing an incorrect or incomplete shipping address

• Not providing information required for delivery or customs

• Failing to collect the package

• Other customer-related delivery issues

we may issue a refund after the returned package is received and inspected.

Any applicable shipping, return shipping, customs, duties, taxes, or other costs incurred by Grauv may be deducted from the refund.

15. How to Request a Return

To request a return, please contact us at: