At Grauv, we respect your privacy and want you to feel comfortable shopping with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and when we may share it.
Grauv
Surat, Gujarat, India
Email: grauvjewelry@gmail.com
Website: grauv.com
1. Information We Collect
When you visit Grauv, place an order, contact us, request a custom piece, or interact with our website, we may collect information such as:
Information you provide to us
• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Ring size and jewelry preferences
• Information you provide when contacting us
• Custom jewelry requirements
• Images, drawings, measurements or other details you send to us for a custom order
• Information you provide when giving feedback about our products or service
We only ask for information that is reasonably needed to provide our products and services.
2. How We Use Your Information
We may use your information to:
• Process and fulfill your orders
• Process payments
• Ship and deliver your purchases
• Communicate with you about your order
• Respond to questions and customer support requests
• Create and manage custom jewelry orders
• Help with returns, exchanges, repairs or other services
• Improve our products, website and customer experience
• Send marketing communications when permitted and where you have chosen to receive them
• Understand how customers use our website
• Prevent fraud, misuse or security issues
• Meet our legal and business obligations
We do not use your information for purposes unrelated to our business without an appropriate legal basis or permission where required.
3. Orders and Payments
Grauv uses Shopify to operate our online store and checkout.
When you place an order, the information necessary to process and fulfill that order is handled through Shopify and the relevant payment service providers.
Grauv does not need to store your complete payment card details on its own systems.
Payment information may be processed directly by the payment provider according to its own privacy policy and security practices.
4. Shipping and Delivery
To deliver your order, we may need to share certain information with our shipping and delivery partners.
This may include:
• Your name
• Shipping address
• Phone number
• Email address where necessary
• Order or delivery information
We share only the information reasonably necessary to deliver your order or provide the requested service.
We do not sell your personal information to shipping companies or other businesses.
5. Custom Jewelry Orders
If you request a custom or made-to-order piece, you may provide additional information such as:
• Jewelry preferences
• Ring or jewelry measurements
• Design requirements
• Reference images
• Drawings or sketches
• Personalization details
We use this information only as reasonably necessary to understand, create and deliver your requested piece and to communicate with you about the order.
Please do not send us information that is unnecessary for your custom order.
6. Marketing Communications
If you choose to receive marketing communications from Grauv, we may use your email address or other contact information to send you things such as:
• New collection announcements
• Product launches
• Special offers
• Jewelry inspiration
• Brand updates
• Other Grauv-related communications
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.
Important: We should configure your Shopify/email marketing system so that marketing consent and unsubscribe requests are handled properly. Don't simply add every customer to marketing.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.
These technologies may be used for:
• Essential website functionality
• Remembering preferences
• Website analytics
• Understanding website performance
• Measuring advertising effectiveness
• Providing relevant marketing and advertising
Depending on the tools we use, these technologies may include services such as Shopify's analytics features, Google Analytics, Google advertising tools, Meta advertising tools, TikTok advertising tools, or similar services.
We will update this Privacy Policy or our Cookie Policy when these services are finalized.
For customers in regions where consent is required for non-essential cookies, Grauv should provide the appropriate cookie controls before those cookies are used.
8. Analytics and Advertising
We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing.
These services may collect information such as:
• Device information
• Browser information
• Approximate location
• Pages visited
• Website interactions
• Referring website
• Advertising information
Some services may use cookies or similar technologies.
We will only use these tools in accordance with applicable privacy and consent requirements.
9. Who We Share Information With
We do not sell your personal information.
We may share limited information with trusted service providers when necessary to operate Grauv and provide our services.
These may include:
• Shopify and technology providers
• Payment processors
• Shipping and delivery companies
• Custom jewelry production or service providers where necessary
• Website and analytics providers
• Marketing and advertising service providers
• Customer support or communication providers
• Professional advisers where necessary
• Government authorities where legally required
These parties should only receive information reasonably necessary for the service they provide.
10. International Data Transfers
Grauv is based in India, while our customers may be located in countries including the United States, Canada, the United Kingdom, Germany, Australia and other locations.
Some of our service providers may process or store information in countries outside your country of residence.
When this happens, we take reasonable steps to handle personal information in accordance with applicable privacy requirements.
11. Data Security
We take reasonable measures to protect the personal information we hold from unauthorized access, misuse, loss or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure.
If we become aware of a data security incident that requires notification under applicable law, we will take appropriate steps.
12. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, we may retain information for:
• Completing orders
• Customer service
• Returns, repairs and warranty-related services
• Accounting and tax requirements
• Legal obligations
• Resolving disputes
• Preventing fraud
• Maintaining necessary business records
When information is no longer reasonably required, we may delete or anonymize it where appropriate.
13. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Request information about how your data is used
• Opt out of certain marketing communications
• Exercise other rights provided by applicable law
To make a privacy request, contact us at:
grauvjewelry@gmail.com
We may need to verify your identity before completing certain requests.
14. United States Customers
Privacy rights can differ between U.S. states.
Depending on your location and the laws that apply to you, you may have additional rights regarding your personal information, including rights to access, correct, delete or opt out of certain types of data processing or targeted advertising.
Grauv does not sell personal information.
If you have a privacy request, contact:
grauvjewelry@gmail.com
We will handle your request according to the laws applicable to you.
15. European and UK Customers
If you are located in the European Economic Area or United Kingdom, additional privacy rights may apply to you under applicable data protection laws.
These may include rights to:
• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict certain processing
• Object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent
Where required, we will also obtain appropriate consent before using non-essential cookies or similar tracking technologies.
16. Children's Privacy
Grauv is intended for customers 18 years of age and older.
We do not knowingly collect personal information from children under 18 for the purpose of providing our services without appropriate authorization where required by applicable law.
If you believe a child has provided personal information to us, please contact us at:
grauvjewelry@gmail.com
We will take appropriate steps where required by law.
17. Third-Party Websites
Our website may contain links to third-party websites or services.
If you visit a third-party website, its own privacy policy and terms will apply.
Grauv is not responsible for the privacy practices of third-party websites that we do not control.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business, website, technology or legal requirements change.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page periodically.
19. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, please contact us:
Grauv
Surat, Gujarat, India
Email: grauvjewelry@gmail.com
Website: grauv.com