GRAUV ships worldwide.
We currently serve customers across the United States, Canada, the United Kingdom, Germany, Australia, and other international destinations where delivery is available.
Shipping availability may vary by destination, product, order value, or applicable laws and carrier restrictions.
2. Order Processing
For ready-to-ship jewelry, orders are generally processed and prepared for dispatch within 1–2 business days.
Orders are processed on business days only. Weekends and public holidays may affect processing times.
3. Made-to-Order Jewelry
Made-to-order jewelry generally requires 7–12 business days for production before it is ready to ship.
Production time begins after the order and required details have been confirmed.
Because each piece is carefully made, production times may vary slightly depending on the design, materials, customization, or order requirements.
4. Custom Jewelry
Custom jewelry follows a production timeline based on the specific design and requirements.
The estimated production timeline will be discussed or confirmed with you before or during the custom-order process.
Custom pieces may require additional time depending on design complexity, approvals, personalization, or material availability.
5. Orders Containing Multiple Types of Jewelry
If an order contains both ready-to-ship and made-to-order jewelry, we generally ship the complete order together once all items are ready.
This means a ready-to-ship item may be held until the made-to-order portion of the order is completed.
6. Shipping Time
Once your order has been dispatched, international delivery generally takes approximately 6–10 business days.
Actual delivery time can vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our reasonable control.
The delivery timeframe is an estimate and is not a guaranteed delivery date.
7. Shipping Methods & Carriers
We may use trusted international shipping and courier partners based on the destination, order, service availability, and other shipping requirements.
The carrier and shipping method may vary from order to order.
For eligible orders, express or priority shipping options may be available at checkout or by contacting GRAUV.
8. Shipping Charges
Shipping charges, if applicable, will be shown during checkout or communicated to you before the order is confirmed.
Shipping costs may vary depending on the destination, shipping method, order value, and other applicable factors.
GRAUV may offer free shipping promotions from time to time. Any applicable promotion will be clearly communicated at the time of purchase.
9. Tracking
Once your order has been dispatched, we will provide tracking information where tracking is available.
You can use the tracking information to follow your shipment through the applicable carrier.
Please allow some time for the tracking information to become active after dispatch.
10. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, handling charges, or other fees imposed by the destination country.
These charges depend on the destination and the applicable shipping arrangement.
Where such charges are the responsibility of the customer, they must be paid by the customer.
GRAUV does not control the amount or timing of customs charges.
11. Customs Delays
Customs processing is handled by the relevant authorities and is outside GRAUV's direct control.
A package may be delayed while customs reviews, clears, or requests information about a shipment.
Customs delays may extend the estimated delivery time.
We will do our best to assist with reasonable delivery-related questions, but we cannot guarantee how long customs processing will take.
12. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered because an incorrect or incomplete address was provided, the customer may be responsible for any additional shipping or reshipping costs.
Please contact us as soon as possible if you notice an error in your shipping information.
13. Refused or Uncollected Packages
If a customer refuses delivery, fails to collect a package, or does not provide information required for delivery or customs, the shipment may be returned to GRAUV.
If the package is returned, any applicable shipping, return shipping, customs, duties, taxes, or other costs incurred by GRAUV may be deducted from any applicable refund.
Please see our Refund & Return Policy for additional information.
14. Lost Shipments
If your shipment appears to be lost, please contact GRAUV.
We will work with the relevant carrier to investigate the shipment.
If the carrier confirms that the shipment has been lost, GRAUV will review the situation and may provide an appropriate replacement or refund, subject to the circumstances of the order and applicable law.
15. Package Marked as Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please first check:
• Around your delivery location
• With household members
• With neighbors or building reception, where applicable
• With the shipping carrier
Please then contact GRAUV so we can assist with an investigation.
We may need to contact the carrier and request delivery information before determining the appropriate resolution.
16. Damaged Packages
If your package appears damaged when it arrives, please take clear photographs or video of the package and its condition before opening it, if possible.
If the jewelry or its packaging is damaged, contact GRAUV as soon as possible and provide photographs, video, your order number, and any other information we request.
This information helps us investigate the issue with the carrier and determine the appropriate solution.
17. Signature on Delivery
Because GRAUV jewelry can be a high-value purchase, certain shipments may require a signature upon delivery.
Signature requirements may depend on the order value, destination, carrier, insurance requirements, or shipping service selected.
If a signature is required, the customer should ensure that someone is available to receive the shipment.
18. Delivery Delays
Although we work to deliver orders within the estimated timeframe, delays can occur.
Possible causes include:
• Customs processing
• Courier delays
• Weather
• Public holidays
• Incorrect or incomplete address information
• Transportation disruptions
• Security procedures
• Events outside our reasonable control
We will make reasonable efforts to assist you if your order is delayed, but an estimated delivery time is not a guaranteed delivery date.
19. International Shipping Restrictions
Certain destinations, products, or order circumstances may be subject to shipping restrictions, customs requirements, or carrier limitations.
If we are unable to ship an order to a particular destination after the order has been placed, we will contact you and, where appropriate, provide an alternative or applicable refund.
20. Shipping Support
If you have questions about your shipment, please contact us:
Email: grauvjewelry@gmail.com
Website: grauv.com
Chat: Available through the GRAUV website
Please include your order number when contacting us about an existing order so we can assist you more quickly.
21. Important Note
Shipping and delivery times are estimates. International shipments can be affected by circumstances outside GRAUV's control.
We will always make reasonable efforts to communicate with you and help resolve shipping issues, while working with the relevant carrier and delivery partners.